Call In The “Experts”

I used to feel this self-imposed pressure to be an expert on everything. And, if I’m honest…which is usually a good idea, the older I get the more I realize I am an expert on nothing. Sure, there are things I am passionate about and love to learn about, but knowledgeable and expert aren’t the same thing.

But there will always be people we consider “experts”. It’s because of the job they have. Or where they work. Or the time they’ve spent doing something. They’re as close to experts as we’re going to get.

Later this summer we’re bringing our Guest Services volunteers (Parking Teams, Host Teams, and Information Area Teams) together. We want to accomplish two things…

First, we want to cast a new vision for Guest Services. We’re creating a new culture. We’re taking them to a better place. Who are the “experts” to do this? Our staff. Especially Kelly, our Director of Guest Services. She and some of our other staff involved in Guest Services will lead out in this part of our time together. The staff should be the perceived (and actual) experts when it comes to vision.

Second, we want to train them in specific areas of their responsibilities. Some of the training will be reminders of how to do some things. And some of the training will be new systems and new ways to do things when it comes to their Sunday morning responsibilities. Who are the “experts” to do this? Our volunteers. They are the ones who do the task on Sunday mornings. They are the ones who know the role better than anyone else.

Use the right “experts” when you’re leading. Don’t be afraid to admit it may not be you.